Privacy Policy

At Plenti, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle your data when you use our website (www.plenti.co.in) or interact with our services. By using our platform, you agree to the terms outlined in this policy.

Information We Collect

We collect the following types of information to improve our services and provide a seamless experience:

1. Personal Information

This includes data that can be used to identify you, such as:

• Name, email address, and phone number when you register or contact us.

• Payment information when you make transactions through our platform.

• Location details to display relevant food options near you (only with your consent).

• Account details, including preferences and order history.

2. Non-Personal Information

To enhance user experience and platform performance, we collect:

• IP address, browser type, and device information.

• Behavioral data, such as browsing history and interactions with our platform.

• Cookies and tracking technologies to analyze website traffic and user engagement.

How We Use Your Information

We use the collected data to:

• Facilitate Transactions: Process orders, payments, and deliveries efficiently.

• Improve User Experience: Personalize recommendations based on preferences.

• Customer Support: Address inquiries, feedback, and technical issues.

• Marketing & Promotions: Send updates, offers, and promotional content (only with your consent).

• Compliance & Security: Detect fraud, enforce policies, and comply with legal obligations.

Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share your information with:

• Partner Restaurants & Stores: To process and fulfill your orders.

• Payment Providers: To securely process transactions.

• Delivery Partners: To coordinate and complete order deliveries.

• Analytics & Marketing Services: To analyze website traffic and improve user engagement.

• Legal Authorities: When required by law or to protect our users and platform.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or loss. However, no method of transmission over the internet is 100% secure. If you suspect any security breach, please contact us immediately.

Cookies & Tracking Technologies

Plenti uses cookies to enhance user experience. You can manage or disable cookies through your browser settings, though this may affect certain functionalities of the website.

Third-Party Links

Our website may contain links to third-party websites. Plenti is not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing any personal information.

Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.

• Opt out of marketing communications at any time.

• Request the removal of your account and associated data.

To exercise these rights, please contact us at [insert email].

Children’s Privacy

Plenti does not knowingly collect data from individuals under the age of 13. If you believe a child has provided personal information, please contact us to remove it.

Updates to This Policy

We may update this policy periodically. Any significant changes will be communicated via email or posted on our website with an updated effective date.

Contact Us

For any privacy-related concerns or inquiries, you can reach us at:

• 📧 Email: info@plenti.co.in

• 📞 Phone: 9497344407

• 📍 Address: Plenti, Thiruvananthapuram, Kerala

Effective Date: 21-02-2025